FAQs

About Iceland

  • Iceland is an Island in the North Atlantic and is part of Europe, located about 800 km northwest of Scotland and 970 km west of Norway. Its northern coast lies just below the Arctic Circle, making it a prime spot for Northern Lights viewing and midnight sun experiences.

  • No, Iceland does not have Lyft or Uber, but taxis are readily available (call 588 5522 or ask your hotel to book one). The Strætó bus system serves Reykjavík, Akureyri, and even intercity travel. Download the Strætó app for schedules and tickets.

  • Absolutely! Iceland has some of the cleanest and best-tasting water in the world. Bring a reusable water bottle—you can refill it anywhere for free.

  • Even in summer, Icelandic weather is unpredictable. Locals say, “If you don’t like the weather, wait 5 minutes.” Always dress in layers and be prepared for rain and wind.

    Base Layer: Lightweight wool or fleece for warmth

    Middle Layer: A warm sweater and pants (avoid jeans in winter as they get very cold and freeze if wet)

    Outer Layer: A waterproof jacket and pants

    Extras: Sturdy hiking shoes, warm socks, gloves, and a hat.

    Also, bring a swimsuit! Icelanders love outsdoor swimming, even in the depths of winter. That’s the magic of geothermal pools!

  • Taxis are available outside the airport

    Airport buses run every 30 minutes to downtown Reykjavík

  • Not at all! Iceland is well-connected to Europe and North America, with direct flights from major cities. Flight times range from 2 to 6 hours depending on your location. Cruise ships also stop in Iceland for one or two days.

  • Thanks to the Gulf Stream, Iceland’s climate is milder than expected:

    Summer temperatures: Average 10-15°C (north and east regions tend to be warmest)

    Winter temperatures: Around 0°C in Reykjavík (warmer than New York!)

    Snow is common in northern Iceland, but less so in Reykjavík.

  • Yes! Most Icelanders speak fluent English and love helping visitors, so don’t hesitate to ask for directions or recommendations.

  • Yes, Visa and MasterCard are widely accepted. However, American Express and Diners Club are not commonly used. ATMs are easy to find, and while some places accept Euros, it’s best to use Icelandic króna (ISK) or a credit card.

  • Summer: Almost 24-hour daylight in June and July, especially in the north

    Winter: Short days with 4-5 hours of daylight in December and January

  • Most European phones work on Iceland’s GSM network, but North American phones may require a local SIM card. Free Wi-Fi is available in most cafés, restaurants, libraries, and bars.

  • Iceland uses European-style plugs (50Hz, 240V). If you’re coming from the UK or North America, bring a plug adapter.

About our Iceland Tours

  • No! Iceland’s tap water is pure and delicious—just bring a reusable bottle.

  • Layer up! Weather can change fast, so bring:

    -A warm base layer (wool or fleece)

    -A waterproof outer layer

    -Sturdy hiking boots

    -A swimsuit for geothermal pools

  • Yes, safety comes first! If the weather is too dangerous, we will notify you via email and offer alternatives or refunds.

  • Yes, our guides plan regular stops for bathroom breaks.

  • No, digital vouchers are encouraged to reduce waste! Just show it on your phone.

  • We do not have wheelchair-accessible vehicles, but if your chair is foldable, and you’re comfortable entering the vehicle without it, you can join our tours.

  • Yes! Just let your guide know in advance.

  • Day tours: We pick you up from your hotel or designated tour bus stops.

    Cruise ship excursions: Depart from the harbor

    Private tours: Pickup from your accommodation or designated location

  • We will email you using the address on your booking confirmation. If you booked through a travel agent, they will notify you.

  • For private tours, we can adjust the schedule if you notify us in advance.

    For group tours, we cannot wait, and refunds will not be given for missed departures.

  • You will receive an email notification and can either reschedule or get a full refund.

  • We operate mini-buses with a maximum of 19 people per vehicle.

  • Tipping is not expected in Iceland, but if you had a great experience, it’s always appreciated!

About our Cruise Ship Excursions in Iceland

  • Unfortunately, no. We require full payment at the time of booking. However, we offer a full refund up to 24 hours before departure for most tours. Our payments are securely processed by Teya, and we accept most major credit cards (except American Express). You can also use Apple Pay and Google Pay on most mobile devices.


  • Iceland’s weather is unpredictable, so dressing in layers is key. Even in summer, be prepared for cold and wet conditions. Icelanders say, “If you don’t like the weather, wait 5 minutes.”

    Base Layer: Lightweight wool or fleece for warmth

    Middle Layer: A warm sweater and pants (avoid jeans in winter as they get very cold and freeze if wet)

    Outer Layer: A waterproof jacket and pants

    Extras: Sturdy hiking shoes, warm socks, gloves, and a hat

  • Day Tours: We pick you up from your hotel or accommodation

    Shore Excursions: Tours for cruise passengers depart from the Reykjavík harbor

    Private Tours: We offer pickup from your accommodation or a pre-selected location

  • Our Iceland shore excursions are customized to fit your cruise schedule. If your ship arrives late, your guide will wait for you. We also ensure you return to the cruise ship on time before departure.

  • Your guide will be waiting for you at the harbor, holding an Unreal Iceland sign and wearing a blue-green jacket.

  • If you booked a port-specific tour, your guide will wait for you if your cruise is delayed.

  • If your cruise does not reach the port, you’ll receive a refund minus a 20% cancellation fee.

  • If we need to cancel due to weather or unforeseen circumstances, you will receive an email notification and the option to reschedule or get a full refund.

  • Yes! We guarantee that you will return before your ship departs. Our Reykjavík shore excursions are specifically designed for cruise passengers, ensuring a stress-free experience.

About our Northern Lights Tours in Iceland

  • Yes! The Northern Lights (Aurora Borealis) are a natural phenomenon visible in Iceland from September through April. However, sightings depend on solar activity and cloud coverage, so they cannot be guaranteed.

  • Group Tours: If your guide confirms that the Northern Lights were not visible, you can join another Northern Lights tour for free!

    Private Tours: Private guests can book a second attempt at a 30% discount,. Re-tries are operated as a small-group experience with our trusted tour partner; This also gives you the right to yet another re-try with that same provider. Re-tries must be booked directly through our website, Unreal.is. A discount code will be given upon request.

  • Our experts monitor weather conditions, cloud coverage, and aurora activity to determine if a tour will operate. If there is no chance of seeing the lights, we may cancel and notify you in advance.

  • We will send an email notification to the address used for your booking. If you booked through a travel agent, they will notify you.

  • Our Northern Lights tours in Iceland operate every night from September to April, as long as reservations are made and weather conditions are favorable. The aurora borealis depends on natural conditions, and we only run the tour when bookings are confirmed.

  • If we cancel the tour due to bad weather, you will receive an email and have the option to reschedule or receive a full refund.